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Program Terms and Conditions

Billing inquiries: billing@attunify.co | Program inquiries: programs@attunify.co

Organization Enrollment Terms

1. Payment Terms

1.1 Invoice and Net Terms
Invoices are issued via Stripe to the authorized accounts payable contact provided by the organization. Payment is due within thirty (30) days of the invoice date (Net 30).

1.2 Accepted Payment Methods
Attunify accepts payment via ACH bank transfer or wire transfer. Please reference the invoice number in the payment memo to ensure accurate matching. Bank details are provided on the invoice.

1.3 Late Payment and Access Suspension
Invoices unpaid after the due date will receive automated reminders, and Attunify will follow up with the accounts payable contact directly. If payment has not been received by day ninety (90) after the invoice due date, Attunify will suspend participant access to the learning platform, including the course and live sessions, until the balance is paid in full. Attunify will provide written notice before suspending access. Access is restored once payment is received. Sessions missed during a suspension count toward the attendance requirement.

2. Seat Allocation

2.1 Seat Assignment
Purchased seats must be assigned to named participants within twenty (20) business days of cohort start. The organization is responsible for providing each participant's name, title, email address, and pathway designation (Pathway A or Pathway B). Seats not assigned within this period remain reserved but will not be activated.

2.2 Replacement Participants
If an enrolled participant leaves the organization or is unable to continue, the organization may designate one replacement participant per departed seat at no additional charge, subject to the following:
• The organization must notify Attunify in writing at programs@attunify.co.
• Replacement participants start from Week 1 of the next available cohort. Progress from the departing participant does not transfer.
• Replacement seats are valid for twelve (12) months from the original invoice date.
• Replacement seats may not be transferred to another organization.

2.3 Participants Who Leave the Organization
A seat purchased by an organization belongs to the organization, not the participant. A participant who leaves their organization and wants to continue the program as an individual must purchase their own seat under the Individual Enrollment Terms to continue. Once that seat is paid, the participant may continue in their current cohort group where possible.

3. Cancellation, Refunds, and Deferral

3.1 No Refunds
All invoices are non-refundable. Attunify does not issue refunds for purchased seats, whether or not all seats have been assigned or all participants complete the program.

3.2 Deferral
Each seat may be deferred one (1) time to the next cohort. Deferral requests must be submitted in writing to programs@attunify.co. Deferred participants start from Week 1 of the next cohort, and progress does not carry over. Cohort placement is subject to scheduling and capacity. Seat credit has no cash value and may not be exchanged or transferred to another organization.

4. Discounts and Referrals
• Discounts, awards, and credits cannot be combined. If a seat qualifies for more than one, the single greatest discount applies.
• To receive referral credit, the referring person must be entered at the time of enrollment (on the enrollment form) or at class slot selection. Referrals cannot be added after enrollment or applied retroactively to an invoice already issued.
• Discounts and credits have no cash value and cannot be exchanged, transferred, or refunded.

5. Program Structure and Attendance

5.1 A Complete 12-Month Program
The Practical Certificate in IECMHC is a 12-month program with two required phases:
• Phase One (months 1 to 4): the 16-week training phase. Eight self-paced modules, released every two weeks, plus a weekly 90-minute live session with your instructor and the same cohort group.
• Phase Two (months 5 to 12): eight months of monthly reflective supervision, included in the program fee.
Both phases are required to be eligible for consultant certification. Plan for roughly four hours of module work per week, plus your live session.

5.2 Course Access
Modules stay open for the full program. Access to course content ends once the program is complete.

5.3 Attendance
Attendance at live sessions is part of how readiness is demonstrated. If you need to miss a session, submit a Session Absence Form in advance and we will share the makeup options available. Missing more than two (2) live sessions without a makeup puts certification eligibility at risk. A live makeup counts as full attendance credit. Watching the session replay, posting a reflection, and completing an attestation counts as half credit.

5.4 Program Changes
Attunify may make reasonable changes to program scheduling, content, and delivery format. If Attunify cancels a cohort entirely, enrolled participants will be offered placement in a future cohort or a full refund.

6. Certification
Completion of enrollment and payment does not guarantee certification. Attunify may withhold certification from any participant who has not met program requirements, regardless of seat payment.

6.1 Phase One Training Certificate
Once you complete all eight course modules, you can download a certificate of completion for Phase One from the final module. This documents completion of the training phase only. It is not consultant certification.

6.2 Consultant Certification Eligibility
Consultant certification is reviewed at the end of the full 12-month program. To be eligible, each participant must:
• Complete all eight course modules.
• Meet the attendance requirement for weekly live sessions: no more than two (2) sessions missed without a makeup.
• Meet participation requirements, including active engagement and demonstrated application of the material, as assessed by the assigned instructor.
• Complete the eight (8) months of monthly reflective supervision.
Completing the course alone does not certify a participant. Participants who are not on track at the end of Phase One will be contacted by their instructor to discuss next steps, which may include repeating the course in a future cohort.

6.3 After Certification
At the end of the eight-month supervision period, participants will be offered the option to renew for ongoing supervision. Renewal pricing and terms will be provided at that time. Access to supervision is contingent on remaining in good standing with these program terms, including payment.


7. Research and Product Development
Attunify is committed to advancing the field of infant and early childhood mental health consultation through evidence-based research and continuous program improvement. Student participation in this program creates an opportunity to contribute to that mission.
As a condition of enrollment, Candidates grants Attunify Inc. a worldwide, royalty-free, sublicensable, perpetual, and irrevocable license to use all session recordings, submissions, tool interactions, and platform metadata to deliver and improve the program, conduct research, and develop and operate products and services, including through third-party providers. Participant must not introduce identifiers of children, families, or colleagues, or upload HIPAA- or FERPA-regulated data. Full terms apply and are available on request.
This section describes how data generated during student participation in the program may be used for those purposes.

7.1  Data Generated During the Program
As part of normal program delivery, the following types of data are collected and may be used for research, program improvement, and product development:
• Live session recordings: Weekly live class sessions are recorded as a standard component of program delivery. Recordings may be used to analyze instructional quality, evaluate engagement patterns, and inform the development of supervision tools designed to support IECMHC practitioners in the field.
• Pre-session question submissions: Responses submitted prior to each live session, including questions, scenario descriptions, and confidence ratings, may be used to improve program content and identify themes for future curriculum development.
• Assessment and completion data: Assessment scores, completion milestones, and program outcomes may be used in aggregate and de-identified form for research and program evaluation.
• Self-assessment responses: Self-assessments completed at program intake, at four months, and at program completion may be used for longitudinal outcome research examining how practitioners develop competency over time.

Individual Enrollment Terms

1. Payment Terms

1.1 Payment Options
Attunify offers two payment options for individual enrollment:
• Pay in full: The full program fee is paid at enrollment via Stripe. Payment is due within thirty (30) days of the invoice date.
• Monthly installment plan: The program fee is paid in twelve (12) monthly installments via Stripe, charged automatically each month. Payments stop automatically after the twelfth installment. Choosing the installment plan is a commitment to the full program fee. Withdrawing or deferring does not cancel or pause remaining installments unless Attunify agrees in writing to adjust the schedule.

1.2 Accepted Payment Methods
Attunify accepts major credit and debit cards via Stripe. ACH bank debit is available on request.

1.3 Late Payment and Access Suspension
• Pay in full: If payment has not been received by day sixty (60) after the invoice due date, Attunify will suspend access to the learning platform, including the course and live sessions, until the balance is paid in full.
• Installment plan: If a payment fails, Stripe will automatically retry it and Attunify will notify you by email to update your payment information. If an installment is thirty (30) days overdue, Attunify will suspend access until the overdue balance is paid.
Attunify will provide written notice before suspending access. Access is restored once payment is received. Sessions missed during a suspension count toward the attendance requirement.

2. Cancellation, Refunds, and Deferral

2.1 No Refunds
All invoices and payments are non-refundable.

2.2 Deferral
Participants may defer one (1) time to the next cohort, subject to the following:
• Deferral requests must be submitted in writing to programs@attunify.co before the end of Week 2 of the current cohort.
• Deferrals are subject to cohort availability.
• Deferred participants start from Week 1 of the next cohort. Progress does not carry over.
• Installment payments continue on the original schedule during a deferral unless Attunify agrees in writing to adjust the schedule.
• A maximum of one deferral is permitted per enrollment.
If an extenuating circumstance comes up after Week 2, such as illness, surgery, or a family emergency, notify us as soon as possible at programs@attunify.co. We will work with you on a plan, which may include a later deferral.

3. Discounts and Referrals
• Discounts, awards, and credits cannot be combined. If you qualify for more than one, the single greatest discount applies.
• To receive referral credit, the referring person must be entered at the time of enrollment (on the enrollment form) or at class slot selection. Referrals cannot be added after enrollment or applied retroactively.
• Discounts and credits have no cash value and cannot be exchanged, transferred, or refunded.

4. Participants Previously Enrolled by an Organization
If you were enrolled through your employer and have since left that organization, your organization's seat does not transfer with you. To continue the program, you must purchase your own seat under these Individual Enrollment Terms.

5. Program Structure and Attendance

5.1 A Complete 12-Month Program
The Practical Certificate in IECMHC is a 12-month program with two required phases:
• Phase One (months 1 to 4): the 16-week training phase. Eight self-paced modules, released every two weeks, plus a weekly 90-minute live session with your instructor and the same cohort group.
• Phase Two (months 5 to 12): eight months of monthly reflective supervision, included in the program fee.
Both phases are required to be eligible for consultant certification. Plan for roughly four hours of module work per week, plus your live session.

5.2 Course Access
Modules stay open for the full program. Access to course content ends once the program is complete.

5.3 Attendance
Attendance at live sessions is part of how readiness is demonstrated. If you need to miss a session, submit a Session Absence Form in advance and we will share the makeup options available. Missing more than two (2) live sessions without a makeup puts certification eligibility at risk. A live makeup counts as full attendance credit. Watching the session replay, posting a reflection, and completing an attestation counts as half credit.

5.4 Program Changes
Attunify may make reasonable changes to program scheduling, content, and delivery format. If Attunify cancels a cohort entirely, enrolled participants will be offered placement in a future cohort or a full refund.

6. Certification
Payment of the enrollment fee does not guarantee certification. Attunify may withhold certification from any participant who has not met program requirements, regardless of payment status.

6.1 Phase One Training Certificate
Once you complete all eight course modules, you can download a certificate of completion for Phase One from the final module. This documents completion of the training phase only. It is not consultant certification.

6.2 Consultant Certification Eligibility
Consultant certification is reviewed at the end of the full 12-month program. To be eligible, each participant must:
• Complete all eight course modules.
• Meet the attendance requirement for weekly live sessions: no more than two (2) sessions missed without a makeup.
• Meet participation requirements, including active engagement and demonstrated application of the material, as assessed by the assigned instructor.
• Complete the eight (8) months of monthly reflective supervision.
Completing the course alone does not certify a participant. Participants who are not on track at the end of Phase One will be contacted by their instructor to discuss next steps, which may include repeating the course in a future cohort.

6.3 After Certification
At the end of the eight-month supervision period, participants will be offered the option to renew for ongoing supervision. Renewal pricing and terms will be provided at that time. Access to supervision is contingent on remaining in good standing with these program terms, including payment.


7. Research and Product Development
Attunify is committed to advancing the field of infant and early childhood mental health consultation through evidence-based research and continuous program improvement. Student participation in this program creates an opportunity to contribute to that mission.
As a condition of enrollment, Candidates grants Attunify Inc. a worldwide, royalty-free, sublicensable, perpetual, and irrevocable license to use all session recordings, submissions, tool interactions, and platform metadata to deliver and improve the program, conduct research, and develop and operate products and services, including through third-party providers. Participant must not introduce identifiers of children, families, or colleagues, or upload HIPAA- or FERPA-regulated data. Full terms apply and are available on request.
This section describes how data generated during student participation in the program may be used for those purposes.

7.1  Data Generated During the Program
As part of normal program delivery, the following types of data are collected and may be used for research, program improvement, and product development:
• Live session recordings: Weekly live class sessions are recorded as a standard component of program delivery. Recordings may be used to analyze instructional quality, evaluate engagement patterns, and inform the development of supervision tools designed to support IECMHC practitioners in the field.
• Pre-session question submissions: Responses submitted prior to each live session, including questions, scenario descriptions, and confidence ratings, may be used to improve program content and identify themes for future curriculum development.
• Assessment and completion data: Assessment scores, completion milestones, and program outcomes may be used in aggregate and de-identified form for research and program evaluation.
• Self-assessment responses: Self-assessments completed at program intake, at four months, and at program completion may be used for longitudinal outcome research examining how practitioners develop competency over time.